Are you a motivated individual with a passion for sales and providing outstanding customer support? We have an incredible opportunity for you! Our dynamic and innovative company is seeking a Customer Service Officer to join our team on a temporary basis.
About the Company
O F Packaging P/L (O F Pack) is a leading packaging company with a strong presence in the industry. We specialize in providing innovative and sustainable packaging solutions to a wide range of clients. Moreover, we are a distinguished division within Close the Loop Group (CLG), an esteemed and successful company listed on the ASX. With a strong focus on environmental responsibility, O F Pack aligns its operations with CLG’s mission of creating a circular economy. Join our dynamic team and contribute to our continued success!
The Role
We are currently seeking a Customer Service Officer to fill a maternity leave position. As a Customer Service Officer, you will play a vital role in assisting our Sales team in achieving their targets and providing exceptional customer service. This is a temporary position, offering you the opportunity to gain valuable experience and make a meaningful impact within our organization.
Responsibilities
Supporting the Sales Team, your key responsibilities will include (but not be limited to) the following:
- Providing administrative support to the sales team
- Providing customer service by staying on top of pending orders and customer requests
- Preparing quotations using information provided and/or self-sourced from approved suppliers
- Confirming stock availability
- Managing customer and supplier relationships
- Having an active involvement with maintaining a healthy CRM system including proactive communication
- Maintaining current customer relationships in conjunction with our sales team
- Liaising directly with customers in relation to order management
- Updating customers in relation to order progress, timing and production schedules
- Communicating with our supply partners and manufacturing team, assisting to facilitate customers’ orders
- Managing projects
- Quality Control
Requirements
- Proven experience in a customer service role or similar administrative position.
- Ability to work collaboratively in a team environment and build positive relationships with colleagues and customers.
- Strong communication skills, both written and verbal, with a customer-focused approach.
- Excellent organizational and time management skills, with the ability to multitask and prioritize responsibilities effectively.
- Attention to detail mandatory
- Self-motivated with a proactive attitude, taking initiative to solve problems and deliver results.
- Thorough, attentive and able to follow sound instructions
- Ability to think logically, problem solve and be proactive
- Proficiency in Microsoft Office and experience with CRM systems
Join our team and contribute to our commitment to excellence in providing top-quality packaging solutions to our valued customers. Apply now with your resume. We look forward to reviewing your application.